Setting up quick auto-replies to frequent queries
Quite often, you can automate a very good part of your emails by setting up auto-replies to common, frequent questions.
The first part of designing a good auto-reply rule is to identify the right keywords to look for in the email.
Once the keywords are identified, setting up the rule is easy.
Create the condition
You can add multiple conditions to match the exact email:
Conditions that you can use to precisely target the right email
- You can check for specific keywords in the subject, body or either of subject or body.
- Choose the condition "Subject Or Body contains" 'keyword' condition if you want to search both in the subject and body of the email
- If you want to limit the rule to a support email, add the 'To' condition. (for example, if 'To' contains 'support')
Check whether the conditions match the right emails
Search the existing emails with the conditions. The app will list the emails that match the conditions.
Compose the reply
Now you can compose the message. Include as many details as required.
After you have composed the message, give a name to the Rule and press the "Create New Rule" button
Iterate and improve
Keep improving your auto-reply rule by adding more specific details in the reply and correcting the conditions, if required.